Turn to the experts at Polar Express A/C and Heating in Katy, Texas, for all of your A/C and heating repair or service needs where repair is always the first option. Our local A/C service and air conditioning repair company takes pride in our work.
Thank you for voting Polar Express "Best in Katy for A/C Repair and Service" four years in a row. We really appreciate it!
What Makes My Situation An Emergency?
We've made it our business to keep you cool while offering excellent service at an affordable price, no matter the time. But what actually constitutes a 24 hour emergency AC repair?
First, please know that you can always call us anytime, every day of the year. Our team can help decide whether it’s something that can wait until the morning or if a technician needs to check your situation out immediately.
While self-diagnosing the severity of your issue without an expert, here are some general guidelines of what we would feel constitutes an air conditioning emergency and you should call us even if it’s late in the evening.
- No Air Flow – If your A/C unit is running and you can’t feel any air coming out of the vents, this could be a failed system in a few different ways. Typically this is either a blower issue, a thermostat, or it’s finally had enough and threw in the towel. Rest assured we’ll do all we can to bring it back to life. If it’s still blowing cool just not as cool as you’d like it, that wouldn’t be an emergency unless we are in a period of extreme weather. However, if the A/C isn’t producing any air flow, or the air coming out of your vents is hot, go ahead and give us a call after hours so we can make sure your family is comfortable and safe.
- Strange Sounds – Your AC system might make strange noises for a few different reasons but here are two that you should call us after hours. Sometimes a compressor runs at a very high pressure causing a shrieking noise that can make the unit unsafe. A more common cause would be because the fan belt is loose. If your system is making a noise that seems excessive, the safest thing to do is shut off your system and give us a call.
- Strange Smells – If you experience a burning odor coming out of your air conditioner or a/c vents, this is typically a situation where there is an electrical problem or an overheated part that may be burning. If your A/C smells like it’s burning, you should call one of our experts for emergency service.
The focus we put on you and your air conditioning or heating issues allows us to provide the best possible solution while still being able to tailor each repair or installation to your individual needs, one home at a time.